Cancellation & Refund Policy
Please review our cancellation and refund policy carefully before making a booking.
Booking Policy
At Oxyaura Agro Tourism, every booking is considered a reservation request until it has been officially confirmed by our team.
- All bookings become confirmed only after successful payment confirmation from Oxyaura Agro Tourism.
- Guests should carefully verify all booking details before making payment.
- A confirmation message, email, or WhatsApp communication from Oxyaura Agro Tourism serves as proof of booking confirmation.
- Special requests such as early check-in, late check-out, room preferences, or customised arrangements are subject to availability and are not guaranteed unless confirmed in writing.
Cancellation Policy
NO REFUNDS
All confirmed bookings at Oxyaura Agro Tourism are NON-REFUNDABLE.
Please ensure your travel plans are final before making a reservation.
- No refund will be issued if a guest cancels a confirmed booking.
- No refund will be provided for cancellations due to personal reasons.
- No refund will be provided because of travel plan changes.
- No refund will be issued for illness, scheduling conflicts, or change of mind.
- No refund will be given for weather preferences or unfavourable weather conditions.
- Failure to arrive on the booked date does not qualify for a refund.
By completing your booking, you acknowledge and accept this Non-Refundable Policy.
No Show Policy
A guest who does not arrive on the scheduled booking date without prior written approval from Oxyaura Agro Tourism will be treated as a No Show.
- The reservation will automatically be cancelled.
- No refund or credit will be provided.
- The booked accommodation or service may be released for resale.
Date Change Policy
Although bookings are non-refundable, requests to change the booking date may be considered solely at the discretion of Oxyaura Agro Tourism.
- Approval depends entirely on availability.
- Peak season pricing may apply.
- Additional charges may be applicable.
- Date change requests should be made as early as possible.
- Approval is not guaranteed.
Management reserves the right to approve or decline any date change request.
Exceptional Refund Requests
We recognize that unforeseen circumstances can arise. In cases involving medical emergencies, natural disasters, or other genuinely exceptional events, Oxyaura Retreats may, at its sole discretion, consider a partial or full refund even if the standard cancellation window has passed.
To be considered, guests must provide valid supporting documentation (such as a medical certificate, official notice, or travel advisory) at the time of the request. Each case is reviewed individually, and the decision of Oxyaura management is final. We encourage guests to contact us as soon as possible if such a situation arises so we can work toward a fair resolution.
How to Request a Cancellation
To initiate a cancellation or date change, please contact us through any of the following channels. Always include your booking reference number for faster processing.
Call Us
+91 98765 43210
Mon–Sat, 9 AM – 6 PM IST
Email Us
bookings@oxyaura.com
Response within 24 hours
+91 98765 43210
Quick response
Please include your full name, booking reference number, check-in date, and reason for cancellation in all communications.
Frequently Asked Questions
Quick answers about cancellations, refunds and booking changes.
Yes, you may request cancellation at any time. However, all confirmed bookings at Oxyaura Agro Tourism are non-refundable.
No. Refunds are generally not provided. Exceptional refunds may be approved solely at the discretion of Oxyaura Agro Tourism.
Date changes may be considered based on availability, seasonal pricing, applicable charges, and management approval.
Your reservation will be treated as a No Show, cancelled automatically, and no refund or credit will be issued.
If voluntarily approved by Oxyaura Agro Tourism, refunds are normally processed within 5–7 business days through the original payment method, subject to banking timelines.
Please call 9022889727 or email jayvantbhamare.jk@gmail.com for any booking or policy-related assistance.
Events & Group Bookings
Special bookings such as weddings, conferences, corporate events, school trips, family gatherings, and large group reservations may be governed by separate agreements in addition to this Cancellation & Refund Policy.
- Conference bookings may require separate payment schedules.
- Corporate event reservations may include customised cancellation terms.
- Wedding bookings may require stage-wise advance payments.
- Large group reservations may have special contractual conditions.
- Any additional terms mentioned in the signed quotation or agreement will take precedence for that booking.
Force Majeure
Oxyaura Agro Tourism shall not be responsible for cancellations, delays, losses, or inability to provide services due to circumstances beyond our reasonable control.
- Natural disasters
- Government restrictions
- Pandemics or epidemics
- Road closures or transport disruptions
- Extreme weather conditions
- Power failures
- Civil disturbances
- Other unavoidable emergencies
Where reasonably possible, we may offer alternative arrangements, revised dates, or other suitable solutions; however, such alternatives are entirely at the discretion of Oxyaura Agro Tourism.
Exceptional Refunds
As a general policy, Oxyaura Agro Tourism does not provide refunds for confirmed bookings.
In exceptional circumstances, if the management voluntarily approves a refund, the approved amount will normally be processed within 5–7 business days through the original payment method, subject to banking timelines.
Important Notice
Approval of an exceptional refund is entirely at the sole discretion of Oxyaura Agro Tourism and should not be considered an entitlement or standard practice.
Customer Responsibilities
Before making a booking, guests are encouraged to carefully review all available information and ensure that the selected experience meets their requirements.
- Verify booking details before making payment.
- Review accommodation and package information carefully.
- Read the applicable Terms & Conditions and Privacy Policy.
- Contact Oxyaura Agro Tourism if any clarification is required before booking.
- Ensure that guest names, dates, and contact details are correct.
Need Assistance?
If you have any questions regarding cancellations, bookings, or this policy, please contact us.
Oxyaura Agro Tourism
Opp. MVP Aashramshala
Dugarwadi Road
Kachurli
Trimbakeshwar
Nashik – 422212
Phone
9022889727