Serene mountain landscape with misty valleys at golden hour, reflecting the tranquility of Oxyaura Retreats

Privacy Policy

Your privacy matters to us.

Introduction

Welcome to Oxyaura Retreats. Your privacy is important to us, and we are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and safeguard information received through our website, booking forms, WhatsApp conversations, phone calls, email enquiries, and other communication channels while providing our hospitality services.

By using our website or contacting Oxyaura Retreats, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect only the information necessary to provide better customer service and booking assistance.

Personal Information

  • Name
  • Phone Number
  • Email Address
  • Postal Address (if provided)
  • Booking Details

Automatically Collected Information

  • IP Address
  • Browser Type
  • Device Information
  • Pages Visited
  • Cookies

How We Use Your Information

Booking confirmations
Customer support
Responding to enquiries
Sharing booking information with our team
Improving website experience
Marketing communications (only with your consent)
Legal and regulatory compliance

Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our website.

Essential Cookies

These cookies are necessary for basic website functionality such as page navigation and secure access.

Analytics Cookies

These cookies help us understand visitor behaviour so we can improve our website and services.

Performance Cookies

Performance cookies help us enhance website speed, reliability, and user experience.

You may disable cookies at any time through your browser settings. However, some features of the website may not function properly if cookies are disabled.

Data Security

Oxyaura Agro Tourism takes reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

SSL Encryption

Information submitted through our website should be protected using secure encrypted connections where applicable.

Secure Servers

Your information is stored using secure hosting infrastructure with industry-standard protections.

Restricted Access

Only authorized personnel who require access for booking or customer support purposes can view your information.

Reasonable Security Practices

We regularly review our security practices to help protect customer information.

Important: While we follow reasonable security practices, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Third-Party Services

To improve our services, our website may use trusted third-party platforms and tools.

  • Google Analytics
  • Google Maps
  • WhatsApp
  • Facebook
  • Instagram
  • Online Payment Gateway (if introduced in future)

These services operate under their own privacy policies. We encourage visitors to review those policies before using their services.

Sharing of Information

Oxyaura Agro Tourism values your trust. We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared in the following situations:

  • When required by applicable law or legal authorities.
  • To process bookings or customer requests.
  • With trusted service providers assisting in operations.

Your Rights

Depending on applicable laws, you may request to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent where applicable
Update communication preferences

Children's Privacy

Our website is not intentionally designed to collect personal information from children without the knowledge and consent of a parent or legal guardian.

If you believe that a child has provided personal information through our website without appropriate consent, please contact us so we can review and remove the information where appropriate.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect improvements in our services, legal requirements, or operational changes.

Whenever updates are made, the latest version will always be published on this page with the revised "Last Updated" date.

Frequently Asked Questions

Quick answers to common privacy-related questions.

We may collect your name, phone number, email address, booking details, and limited technical information such as browser type, IP address, and cookies to help us provide our services.

No. We do not sell or rent your personal information. It is shared only when necessary for bookings, legal compliance, or with trusted service providers.

We use reasonable security practices, secure hosting, restricted access, and appropriate technical safeguards to protect your information.

Yes. You may contact us and request correction or deletion of your personal information, subject to applicable legal requirements.

Yes. Cookies help improve website functionality and user experience. You can disable them through your browser settings.

Questions About Your Privacy?

Our team is happy to answer any questions regarding your personal information and bookings.

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